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Symantec vip access phone number12/9/2023 ![]() ![]() Your security token must be correctly linked to your account.In this case, you have trusted your device to act as the second factor of authentication.īefore you automate your security token, please note: You will no longer see prompts to enter your security token, but the 6-digit code is still being entered and authenticated in the background. You can register up to three devices with automatic security tokens.Īutomating your security token is just as secure as manually entering the 6-digit codes. This allows the Rural Bank app to generate and enter the 6-digit codes from your security token for you. If you are using the Rural Bank app, you may be able to automate your security token. This will unlink the app on your old device so it can no longer be used with your Internet Banking account. If you need to set it up on a different device, for example if you get a new phone, follow the steps above for your new device. The Symantec VIP Access app can only be set up on a single device. You should never share the 6-digit code generated by your security token with anyone. We will only ask you for the Credential ID of your security token so we can link it to your Internet Banking account. We will link your security token to your Internet Banking account using the Credential ID.Provide your security token’s unique Credential ID number.Visit your local branch or call us on 1300 651 839.Download the Symantec VIP Access app from the App Store or Google Play.The app is free and can be downloaded from the App Store or Google Play. To disable Biometric Quick Logon temporarily, select PIN as your Quick Logon preference.We offer the Symantec VIP Access app, also known as a soft security token, digital security token or e-token. Can Quick Logon with biometrics be temporarily disabled? Yes. Location services don't have to be enabled. Do location services have to be enabled? No. The real-time switch is temporary and won't change your default logon preference. Why does biometric logon require me to enroll both my face and voice biometrics? By enrolling with your face and voice, you'll have the option to do a real-time switch if you're in an environment that's not suitable for your preferred biometrics logon method. You only need to enroll in biometrics once. You'll need to enable biometrics logon on your other devices(similar to Quick Logon for PIN). If biometric logon is set up on one device, is it on all devices? No. Common Questions How do I set up biometrics? Go to your Settings, then choose Quick Logon and follow the prompts. For example, you can use your voice if you are in a dark room. You have the option of using your voice or face depending on the environment you are in. To view a complete list, visit the VIP site (Opens new window). Your token can be used at any of the Validation & ID Protection (VIP) Network sites. Can I use my token on other websites? Yes. You may only activate one security token per account. They must enable their own token using their Online ID. ![]() Can my spouse and I share a token? For your security, your spouse can't use your token. To see if yours is supported, visit m. (Opens new window). What phones support the mobile application? The mobile application can be used on a variety of phones. Can I use more than one token to log on? Currently, you can only use one token per Online ID. Select the "Forgot password?" link and follow the directions to get access. Explain why token is required to log on (Opens Pop-up Layer)Ĭommon Questions about Tokens Can I log on without my token? Yes. You must have the token in hand to log on.Explain why mobile phone is required to log on (Opens Pop-up Layer) You'll need a mobile phone number in your profile.Your phone carrier's data charges may apply. You'll need a mobile phone that can run applications. ![]()
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